Terms & Conditions

Premises

These General Conditions of Sale have as their object the regulation of the purchase of products and services, carried out remotely and made available, via the internet, from the site www.forfen.com .

Prices

The prices indicated are expressed in EUR and include VAT for European Union Member States.

Orders

All payments are made in EURO and include VAT (EU member states). No other amounts will be due upon delivery. When ordering, please check the accuracy of your billing and delivery details and addresses. In case of errors, please inform us promptly at info.forfen@gmail.com

Shipping and deliveries

Order processing times depend on the availability of the items.

The customer is required to verify that the products received correspond to those of the order placed. If the delivered products have defects, the customer must contact Forfen.com no later than 48 hours after delivery, sending an email with photos of the defects found to the following email address: info.forfen@gmail.com.

Returns and refunds

Pursuant to art. 52 of the legislative decree 6 September 2005 n. 206 ("Consumer Code"), you have the right to withdraw from the contract signed with the Seller without any penalty and without having to provide any reason, within fourteen (14) days from the day you received the products purchased on www.forfen.com . Forfen guarantees 100% money back, except for any local duties and taxes. Forfen ensures the right of withdrawal from the purchase no later than 30 days from the delivery date. The refund will be made no later than 5 days from receipt of the returned goods.

Personalized products are not subject to the right of withdrawal.

Any products without labels or with labels removed, used or incomplete will not be refunded. The customer in possession of an account must make the return request from the appropriate section within their personal area. The customer who has expressly renounced to create an account must communicate his wish to withdraw from the purchase by email to info.forfen@gmail.com .

Forfen reserves the right to refuse unauthorized returns and return them to the sender. Any acceptance of such returns will however entail a charge of up to 20% of the value of the returned goods or the issuing of a refund in the form of store credit.

In case of free returns, Forfen will provide the prepaid label. If a different label is used, the return shipping cost will not be refunded. Only one prepaid label is provided for each order.

For all other cases, the return is the responsibility of the customer who is fully responsible for it. This is why Forfen recommends using a traceable shipping system.

Warranty and compliance

All products purchased on www.forfen.com are guaranteed 24 months from the date of delivery as indicated in the accompanying warranty certificate (manufacturer's warranty). In case of problems, the customer undertakes to contact Forfen directly by sending an email with a photographic description of the problem to the following address: info.forfen@gmail.com .

This warranty applies only to the original purchaser and does not cover damage due to normal wear and tear, accident, abuse, or normal wear and tear of materials.

Damage to baggage caused by airline handling is not covered by this warranty; in this case requests must be addressed directly to the airline.

Forfen reserves the right to charge the customer for any costs incurred for checking the product and shipping it, if it is found to be intact and functioning or free of the lack of conformity complained of and referable to the date of delivery.

The images and colors of the articles on the site may not fully correspond to the real colors due to the type of computer screen or browser used for browsing.

Applicable law

The purchase contract between the Customer and Forfen is to be understood as concluded in Italy and is therefore governed by Italian law and by community legislation regulating remote purchases. In the event of any dispute, the competent court will be the Court of Pordenone.